Last modified: 2019-10-11
Abstract
Quality assessment evaluate the quality and performance of posyandu cadres. The purpose of this research is to find out the characteristics of posyandu cadres and to investigate the quality of service carried out by them. The research was conducted in Pasirkupa, Kalanganyar, Lebak, Banten. This research provide evaluation for service quality of caders. Using cross sectional study design, the research involved 125 women with under-five children recruited by stratified random sampling. Data were analysed descriptively using statistical software. The research found that 75,2% women were satisfied with the posyandu services. Those who were satisfied mostly aged 26-35 (40,4%), graduated from elementary school (70,2%), and housewives (94,7%). The study finding are useful for the improvement of the service process in the posyandu environment and forge a cooperative relationship with better program agreements for matual progress.