UPN "Veteran" Jakarta Conference Systems, First International Conference on Health Development

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QUALITY ASSESSMENT OF POSYANDU CADRES SERVICES IN PASIRKUPA KALANGANYAR SUB-DISTRICT LEBAK BANTEN DISTRICT
widayani wahyuningtyas, Dian Luthfiana Sufyan

Last modified: 2019-10-11

Abstract


Quality assessment evaluate the quality and performance of posyandu cadres. The purpose of this research is to find out the characteristics of posyandu cadres and to investigate the quality of service carried out by  them. The research was conducted in Pasirkupa, Kalanganyar, Lebak, Banten. This research provide evaluation for service quality of caders. Using cross sectional study design, the research involved 125 women with under-five children recruited by stratified random sampling. Data were analysed descriptively using statistical software. The research found that 75,2% women were satisfied with the posyandu services. Those who were satisfied mostly aged 26-35 (40,4%), graduated from elementary school (70,2%), and housewives (94,7%). The study finding are useful for the improvement of the service process in the posyandu environment and forge a cooperative relationship with better program agreements for matual progress.


Keywords


Posyandu cadres, Service Quality, Satisfaction, Women with under-five children